Privacy Policy

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, please do not use our website.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

When you make a purchase or create an account, we collect:

• Contact details (name, email address, phone number)
• Shipping and billing address
• Payment information (credit card details, PayPal information)
• Order history and preferences

Automatically Collected Information

When you browse our site, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for small animal supplies
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you information about products, promotions, and updates (with your consent)
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information with:

Service Providers

Trusted third parties who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and logistics partners
• Marketing platforms (with appropriate consent)

Legal Requirements

We may disclose your information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transactions on our website are protected by industry-standard encryption technology (SSL).

Your data is stored on secure servers, and we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• Essential cookies required for website functionality
• Preferences cookies to remember your settings
• Analytics cookies to understand how visitors use our site
• Marketing cookies to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your information may be processed and transferred to countries outside of your own, including the United States where our servers are located. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred internationally.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.