Welcome to Pet Care Center’s FAQ page! We’re dedicated to providing the best care for your small animal family members. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer support team is always ready to help.

Products & Orders

What types of small animal products do you offer?
We specialize in everything your small animal needs! Our product range includes premium food options, comfortable houses and habitats, engaging toys, nutritious treats, and reliable feeding & watering supplies. Whether you have a hamster, rabbit, guinea pig, or other small pet, we have quality products to keep them happy and healthy.
Are your products safe for all small animals?
Absolutely! We carefully select all our products to ensure they meet high safety standards. Many of our items are specifically designed for particular small animal species, so please check product descriptions to ensure you’re selecting the most appropriate items for your pet.
How do I place an order?
Simply browse our website, add your selected items to your cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method to complete your order.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide! However, we’re currently unable to deliver to Asia and some remote areas due to logistical constraints.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after leaving our warehouse
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment
How long does order processing take?
Our team carefully picks, packs, and prepares your items within 1-2 business days after you place your order. You’ll receive a confirmation email with tracking information once your order ships.
How can I track my order?
Once your order has shipped, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any hidden fees?
No hidden fees! The price you see at checkout is what you’ll pay, plus any applicable shipping charges unless your order qualifies for free shipping (orders over $50).
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Returns & Refunds

What is your return policy?
We want you and your pet to be completely satisfied! If for any reason you’re not happy with your purchase, you can return it within 15 days of delivery for a refund or exchange.
How do I initiate a return?
Please contact our customer support team at [email protected] to initiate a return. We’ll guide you through the process and provide any necessary instructions.
What condition do items need to be in for returns?
Returned items should be in their original condition and packaging. For health and safety reasons, we cannot accept returns on opened food or treats unless the product is defective.

Account & Website

Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.
How do I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and payment preferences.

Still Have Questions?

Our friendly customer support team is always ready to assist you with any additional questions. Reach out to us at [email protected] for help with tracking, delivery estimates, or any other concerns.

Thank you for choosing Pet Care Center—where your pet’s health and happiness are delivered with love!