At Pet Care Center, we understand that your small animals—whether a energetic hamster, a curious rabbit, or a affectionate guinea pig—rely on you for their daily needs. That’s why we’ve designed a delivery process that’s as dependable and caring as you are. We ensure your orders arrive promptly and safely, so your pets never have to wait for their premium supplies.

Shipping Options Tailored for You

We offer two convenient shipping methods to suit your timeline and budget:

Standard Shipping

For those who need their items a little sooner, choose our Standard Shipping option. We partner with trusted carriers like DHL and FedEx to bring your order to your doorstep within 10-15 business days after it leaves our warehouse. A flat rate of $12.95 applies to all standard shipments.

Free Shipping

For orders over $50, we offer Free Shipping via EMS. This economical option delivers your pet’s new favorites within 15-25 business days after shipment. It’s our way of saying thank you for trusting us with your pet’s happiness.

From Our Home to Yours: The Delivery Process

We handle every order with attention and care:

  • Order Processing: After you place your order, our team carefully picks, packs, and prepares your items within 1-2 business days.
  • Shipment Tracking: Once your order is on its way, we’ll send you a confirmation email with tracking information so you can follow its journey.
  • International Reach: Based in Nashville, TN, we proudly ship worldwide (excluding Asia and a few remote areas). Wherever you are, we’re here to help you care for your small animal.

Our Promise: Quality and Care in Every Package

We know that timely delivery matters when it comes to your pet’s well-being. Whether you’re ordering a new AYENCI automatic water dispenser, Oxbow Essentials food, a cozy habitat, or engaging toys, we ensure that every product is packaged securely to prevent damage during transit.

Hassle-Free Returns

If you or your pet are not completely satisfied with your order, you can return it within 15 days of delivery. We believe in our products and want you to feel confident in every purchase.

Have Questions?

Our friendly customer support team is always ready to assist. Reach out to us at [email protected] for help with tracking, delivery estimates, or any other concerns.

Thank you for choosing Pet Care Center—where your pet’s health and happiness are delivered with love.